RED TAPE IT'S HEAVEN FOR BUREAUCRATIC PUBLIC SERVICES A CASE STUDY ON TRADE IN SERVICES BUSINESS LICENSE OF MAKASSAR CIT

Abstract

Red tape as pathology has long been the focus of study by bureaucratic experts. Red Tape refers to regulations that are excessive and rigid against formal rules applied by governments, companies and other large organizations. Red tape is often used as a synonym for the terms procedures, rules and regulations needed to get bureaucracy approval, when all three go astray and being overdone, that's when red tape was there and developed. The things described as Red Tape are filling in documents, obtaining licenses, committee approvals or various administrative rules that make doing one's business slower, difficult This study aims to uncover red tape forms, explain the behavior of entrepreneurial societies to avoid red tape, and formulate a model to reduce red tape in the process of publishing SIUP services. The research location is Makassar City. The approach used is qualitative-explanative, with a case study method. The informant was an entrepreneurial community that had obtained SIUP in 2016. Data was obtained through in-depth interviews. The analysis technique used is data reduction, data presentation and conclusion drawing. The results showed that there were five types of red tape found in the issuance of SIUP, including: many requirements, less relevant and strict; long, tight and excessive structures and hierarchies; rigid or detailed, complex, long procedures or stages that are excessive, obedient, and convoluted; a longer period of time than the stipulated fee; and the attitude and behavior of the procrastinating and indifferent officers, prioritizing the family, friends and cronies, expecting rewards, not appreciating the people served. The entrepreneurial behavior of people avoiding red tape is by short cut behavior and bribery behavior. For this reason, the authors offer models of red tape with downsizing agencies and simplifying procedures, through three hierarchies or procedures.