A Lean Process Management; Enhancing Administrative Efficiency in the Public Sector in Rivers State
Abstract
Government from all over the world are looking for ways to reduce the complexity and costs of the public sector while the same times simplifying and streamline organizational processes in the public sector. While pursuing both objectives government face challenges and try to solve the problems by focusing on the transfer of lean thinking concept which is a new wave which appearing as a response and transform government challenges from the private to the public sector in Rivers State. Over the years, the lean concept has evolved becoming a managerial paradigm applicable to different sectors and processes with impressive results. In Rivers State the concept is barely known. This research assessed the lean process management and office productivity in Rivers State Public Sector. To effectively carry out this study, a cross sectional survey approach/design/methodology was adopted. The instrument for data collection was the questionnaire using Likert five scales while data were analyzed with the use of percentage for socio-demographic data while the hypotheses were analysed using the Spearman’s rank order correlation coefficient. The findings of the empirical evidence show that there is a positive significant relationship between lean process management and office productivity in the Rivers State Public Sector. The study further revealed that employee involvement, value stream mapping, continuous improvement and automation are keys in implementation of lean. It is recommended management of the several public sector should ensure to get the employees involve in some of decisions and innovation to be carried out in the office.
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